FAQ
How can I contact Rimia.co ?
You can email us at support@rimia.co where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at support@rimia.co
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Ever stepped into the shower, expecting a refreshing escape, only to be met with a weak, dribbling trickle of water? Yeah, we’ve been there too. That’s exactly why we created Rimia —because no one should have to start their day with a sad shower.
We believe in turning your daily rinse into a spa-like experience—powerful, refreshing, and rejuvenating. Our shower heads deliver up to 200% more pressure, transforming weak streams into an invigorating downpour. But power isn’t everything—your skin and hair deserve better too. That’s why our built-in filtration system removes 99% of chlorine, rust, and heavy metals, leaving you with softer skin, shinier hair, and a healthier you.
And because we know no one wants to spend hours installing a shower head, we made ours effortlessly easy to set up—under 5 minutes, no tools needed. Plus, they help you save up to 30% on your water bill, so you can shower smarter, not harder.
We’re not just selling shower heads—we’re upgrading mornings, refreshing routines, and making sure every drop of water works for you, not against you.
Ready to step into a better shower experience? Join thousands who’ve already made the switch. Upgrade your shower today. You’ll never look back.